User Help Center
In this page you will find frequently asked questions, video tutorials and use cases.
The authentication part is important to get started. It raises many questions and we try to list them here. In addition to
the Start page
The frequent questions of auhtentication
How to generate your token
Then enter your :
secret client_secret with your password.
The url you must use is:
Discover the most frequent encountered errors codes for Offer feature and how retrieve the information for resolve it.
Frequently encountered errors codes for offers
Why my package is rejected
If your offer package is rejected for any error, or the package id returned is 0. This is probably due to a problem in your offer package.
It can be the tree structure of your package is incomplete, a value, an attribute is incorrect or missing
How to make a commercial offer
In the offer page feature you will find examples of commercial information also available in this offer package
Discover the most frequent encountered errors codes for Order feature and how retrieve the information for resolve it.
Frequently encountered errors codes for orders
I don't see some details displayed in the order.
In order to optimize the performance of the return calls. You can display the order line details by setting fetch_order line to true and fetch_parcel for FBC orders
The field One or more fields are incorrectly filled in. Maybe CarrierName, TrackingNumber and TrackingUrl of the order is not filled in!
It can be one of the indicated fields which is missing but also the order of the lines of your call which is not respected, a bad product reference or the product condition is not good (New instead of VeryGoodState for example or reverse)
Discover the most frequent encountered errors codes for Product feature and how retrieve the information for resolve it.
Frequently encountered request for products
The product creation method is currently being modified and is therefore on standby.
When you receive an error while retrieving reports from your packages, you can download and view the available errors with explanations
How to create a product package
You can find the necessary information in the functional documentation on this page
How to retrieve the information needed to enrich your product sheets
You can find the information to enrich your product sheet in the API Get Model method
How to consult your product sheets
Once your product sheet is created, it is not visible in your catalogue until it has received an offer. However, you can find it with the Product Search API method
Discover the most frequent encountered errors codes for Finance feature and how retrieve the information for resolve it.
Frequently encountered errors for finance feature