User Help Center

In this page you will find frequently asked questions, video tutorials and use cases.

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How to start

See our page on how to get started and make your first API call

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Tutorials

On this page we will feed video tutorials progressively

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Features

Find all the features, with the use cases.

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F.A.Q

Authentication

The authentication part is important to get started. It raises many questions and we try to list them here. In addition to
the Start page

  • The frequent questions of auhtentication

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How to generate your token

Then enter your :

client_id

secret client_secret with your password.

The url you must use is:

https://oauth2.cdiscount.com/auth/realms/maas-international-sellers/protocol/openid-connect/token

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Offer

Discover the most frequent encountered errors codes for Offer feature and how retrieve the information for resolve it.

  • Frequently encountered errors codes for offers

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Why my package is rejected

If your offer package is rejected for any error, or the package id returned is 0. This is probably due to a problem in your offer package.

It can be the tree structure of your package is incomplete, a value, an attribute is incorrect or missing

How to make a commercial offer

In the offer page feature you will find examples of commercial information also available in this offer package

Order

Discover the most frequent encountered errors codes for Order feature and how retrieve the information for resolve it.

  • Frequently encountered errors codes for orders

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I don't see some details displayed in the order.

In order to optimize the performance of the return calls. You can display the order line details by setting fetch_order line to true and fetch_parcel for FBC orders

The field One or more fields are incorrectly filled in. Maybe CarrierName, TrackingNumber and TrackingUrl of the order is not filled in!

It can be one of the indicated fields which is missing but also the order of the lines of your call which is not respected, a bad product reference or the product condition is not good (New instead of VeryGoodState for example or reverse)

Product

Discover the most frequent encountered errors codes for Product feature and how retrieve the information for resolve it.

  • Frequently encountered request for products

The product creation method is currently being modified and is therefore on standby.

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Error codes

When you receive an error while retrieving reports from your packages, you can download and view the available errors with explanations

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How to create a product package

You can find the necessary information in the functional documentation on this page

How to retrieve the information needed to enrich your product sheets

You can find the information to enrich your product sheet in the API Get Model method

How to consult your product sheets

Once your product sheet is created, it is not visible in your catalogue until it has received an offer. However, you can find it with the Product Search API method

Finance

Discover the most frequent encountered errors codes for Finance feature and how retrieve the information for resolve it.

  • Frequently encountered errors for finance feature

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