On 2026-07-22, between 23:40 and 08:10 (UTC), a large volume of order events impacted processing times, orders took more time than usual to be made available through the APIs.
Impacted behavior:
– Unitary order consultation through the API could return a 404 error, while still being visible in the seller portal
– Attempts to update the order not considering its real state resulted in 409 conflict responses
The issue was isolated to the API data availability for some specific orders.
No orders were lost throughout the processing lag, missing orders have been resynchronized.
Data collection api calls should have resumed after the incident without any data loss.
The issue has been identified and resolved. Service was fully restored at 08:15 (UTC).
We apologize for any inconvenience.