UPDATE 2026-06-04 13:11 UTC: missing orders are now available through the API.

We have identified an issue affecting order visibility via API.

Impacted behavior:

• Affected orders are correctly received and visible in the Seller Portal
• GET /orders does not return the affected orders in listings
• A direct lookup by order ID returns a 404 response, as if the order does not exist.

Orders are not lost. The data is present on our side and visible in the Seller Portal. The issue is isolated to the API layer.

We are currently investigating the root cause and working on a fix.

In the meantime:

• Use the Seller Portal to process missing incoming orders
• Do not cancel orders based on the 404 response
• Retry logic will not resolve this issue
  Avoid flooding the API with repeated lookups on affected order IDs

We will update this post once the issue is resolved or when further information is available.

We apologize for any inconvenience.